Check out the answers to your most common questions. Or just give drop us a line!
  • My WordPress site has been hacked in the past. How does Sunny HQ ensure this won’t happen again?

    When it comes to security patches and WordPress core updates, Sunny HQ is proactive in keeping your site secure with automatic updates. We also perform proactive security and malware scans to ensure that all WordPress sites running on Sunny HQ are free from intrusions. See the details of our security environment here.

    Whether it’s a security update for a popular plugin or emergency maintenance due to an issue with a data center, Sunny HQ’s technical support team will ensure you’re the first to know if your site is impacted by a security risk.

    You can rest easy knowing that the Sunny HQ team works hard to provide the most secure WordPress hosting solution on the market!

  • Is migration really free and how does it work?

    YES, it is absolutely free and easy peasy! All we need is your WP admin user name and password to complete the migration.

    We’ll log in to your WordPress website, download a copy of it, and transfer it to our hosting platform.

    Then we’ll clean it, optimize it, make sure it is virus-free and then test it. Once we are sure everything in tiptop shape, we’ll let you know. We can usually have your site moved and ready within 4 hours (could be longer if your site is “messy”, but no worries, we’ll take care of it no matter how long it takes!).

    You can then test it yourself and once you are 100% satisfied that everything is in order, we’ll take it live and show it off to the world!

    There won’t be a minute of downtime and we handle everything for you!

  • There are lots of choices when it comes to WordPress hosting and maintenance. Why should we consider Sunny HQ?

    The Cliff’s Notes version – because we offer the most comprehensive WordPress Support, Hosting, and Maintenance services available, all at affordable fixed monthly prices.

    The longer version – there are many WordPress service companies that do some of what we do. They are a few that do a lot of what we do. There are none that do everything we do, as well as we do!

    • We are your WordPress Host providing blazing fast enterprise-grade servers with rock-solid security for all our customers’ websites.
    • We are your friendly U.S. based WordPress Support Team ready to take on anything.
    • We are your WordPress Website Consultant available to answer any question, consult with any task, research any problem and provide expert guidance with all things WordPress.
    • We are your in-house WordPress Webmastertaking care of everything related to keeping your WordPress site safe, secure, up-to-date, optimized, and humming along.
    • We are your WordPress Developer standing by to tackle any project large or small.
    • In other words, we take care of Everything with your WordPress site!

    It’s worth pointing out that we are not just “doers”. There are plenty of folks that will do what you ask, no questions. We take the time to make sure we fully understand what you want to do and why you want to do it. We research, investigate, and analyze before moving forward. We are problem solvers and opportunity identifiers.

    Oh, and we work with companies in all industries and of all sizes, from single-member LLC’s to billion dollar corporations.

    Once you are onboard with Sunny HQ, you will never have to worry about your WordPress site again!

  • Do you work with nonprofits?

    We love nonprofits! We know it’s tough running a nonprofit organization. Every dollar and hour spent working on and worrying about your website is a dollar and an hour not spent on helping those that depend on you.

    Sunny HQ is committed to giving back to those that support our communities by providing free or discounted WordPress maintenance, support and hosting to nonprofits – so you can spend more of your time and limited resources helping the people and communities you serve! Find out more here.

  • What is DNS and why should I care?

    In short, Domain Name Servers (DNS) are the phonebooks of the Internet.

    People access information online through Domain Names, like amazon.com or cnn.com – super easy to remember!

    Web browsers (Chrome, Safari, etc.) access websites through Internet Protocol (IP) addresses, like 162.229.585.19 – not so easy to remember!

    Domain Name Servers translate domain names to IP addresses so people can find and load websites more easily. Here’s a more detailed article describing DNS from our partner, Cloudflare.

    It is probably obvious by now that if there is ever a problem with your DNS, people (most likely your customers) won’t be able to load your website. It is important that you know where your DNS is hosted and how to access your account. If you are with Sunny HQ, you can forget about it, because we handle it for you!

  • How does the 60 day risk free guarantee work?

    It’s super simple – once you’ve joined the Sunny HQ family, you have 60 days to evaluate our service to make sure you are 100% satisfied. If for any reason you aren’t, just let us know. We will move your site to a new host of your choosing (or back to your old host) for free and we will refund 100% of your money (see the details here).

    After the 60 day period, you can still cancel at any time. We don’t require long-term contracts and work hard every day to keep your business.

    We want your experience to be risk free and worry free!

  • Can I try it before I buy it?

    You bet! Just give us a call or shoot us an email and we’ll coordinate a time to copy your site to our servers.  We’ll clean it, optimize it and make sure it is running great (see our FAQ on migration for details). We’ll then run a performance report on your current site and your site on our Sunny platform so you can compare the difference. Your current site won’t be impacted in the slightest during the process. If you like what you see and want to move forward, we’ll help you pick a plan and get you setup lickety-split!

  • Do you manage WooCommerce websites?

    Yes and we love WooCommerce! In fact, WooCommerce powers the Sunny HQ website. All our maintenance plans provide ongoing support for WooCommerce, or any eCommerce platform. And unlike other WordPress maintenance and hosting companies, you don’t have to buy the premium or pro plan for eCommerce support!

  • Who are some of your customers?

    We work with great companies of all sizes and in every industry. Here are just a few of our great customers that trust Sunny HQ to handle their WordPress websites.

    • TTX Company (www.ttx.com) – A provider of railcars and related freight car management services to the North American rail industry. Employs more than 1,000 with revenues in excess of $500MM. Based in Chicago, IL.
    • William Peace University (www.peace.edu) – A liberal arts college affiliated with the Presbyterian Church offering undergraduate degrees in 26 majors. Employs approximately 250 with revenues of $30MM. Based in Raleigh, NC.
    • Laut Design (www.lautdesign.com) – A product and brand design firm working with startups to Fortune 500 brands in almost every industry. Employs about 15. Based in Raleigh, NC. 
    • Freight Handlers Inc. (www.fhiworks.com) – A provider of product handling and logistics services to retailers, distributors, manufacturers, and carriers. Employs more than 300 with estimated revenues of $90MM. Based in Raleigh, NC.
    • Frontiers of Flight Museum (www.flightmuseum.com) – A Smithsonian affiliated museum focusing on the history of aviation and space exploration. Located at Love Field Airport, Dallas, TX.
    • Alliance Architecture (www.alliancearchitecture.com) – An award winning architectural and design firm with offices in Washington DC, Annapolis MD, and Durham NC. Employees about 25.
    • Hanwha Surfaces (www.hanwhasurfaces.com) – The leading global manufacturer of quartz and solid surfaces for use in commercial and residential applications. A subsidiary of the $50B South Korean conglomerate, Hanwha.

  • Why does Sunny HQ cost more than other hosting providers?

    There are many providers that offer bottom dollar hosting. If you are looking for the cheapest web host to run your WordPress sites, prepare to be hacked, run out of bandwidth, and possibly have your site shut off when you max out your allotted amount of monthly traffic. Is that worth saving a few dollars a month? In hosting you get what you pay for, and with Sunny HQ you get a lot. We take the SysAdmin work out of hosting your WordPress sites and allow you to focus on development and content instead of updates and maintenance. It’s an entirely different way to host.

  • What if I have multiple (2+) sites that need to be managed?

    We can handle as many sites as you need! In general, each plan covers one site. However, our SPF 75 and SPF90 plans can sometimes cover more than one site, depending on the complexity of the sites. For example, if you have two sites, one of which is an e-commerce site and the other is a small static site that requires little updating, we can often bundle them in either the SPF 75 or SPF 90 plans. For those of you with several sites, we’ll create a custom plan for your specific needs. Just drop us a line and we’ll make sure you get the right plan and the right price!

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