Frequently Asked Questions

Sign up, and we’ll migrate your site and provide full service for 60 days. If you’re not completely satisfied, we refund 100% and move your site back for free.

Yes. We copy your site to our platform, clean it up, optimize it, and verify everything works. Usually under 4 hours, zero downtime, completely free.

WP Engine and Kinsta are hosting platforms. Sunny HQ is a hosting partner. We don’t just provide servers — we actively manage, optimize, and protect your site. You get a real person who knows your site, not a queue number. 50% of support requests resolved in under 1 hour.

Managed WordPress hosting means your hosting provider handles the technical infrastructure — server management, security updates, performance optimization, and backups — so you can focus on your business. At Sunny HQ, we go further by also managing your WordPress site itself.

Our average Time to First Byte (TTFB) is under 200 milliseconds. Sites on our platform consistently score A+ in performance testing tools. Every server runs SSD storage, optimized PHP, and WordPress-specific caching.

Yes. Every plan includes a free SSL certificate that is auto-configured and auto-renewed. No extra cost, no manual setup.

Daily automated backups with 30-day retention. You can also request on-demand backups before major changes. Restoring from a backup takes minutes.

Most maintenance providers automate updates in bulk and offer ticket-based support. We assign a real WordPress expert to your site who knows your setup personally. We also include enterprise hosting, security, and performance optimization — not just updates and backups.

Everything. Core updates, plugin updates, theme updates, database optimization, security scans, uptime monitoring, backup verification, and performance checks. All tested on staging before going live.

Yes. Your site is monitored every 45 seconds, 24/7. If your site goes down, we are alerted instantly and begin troubleshooting immediately. Most downtime events are resolved before visitors notice.

We roll back immediately. Because we test on staging first, this is rare. But if a production issue slips through, we have daily backups ready to restore and a team standing by to fix it.

We use multiple layers of protection: web application firewall, brute force protection, malware scanning, file integrity monitoring, and security hardening. We block threats before they reach your site.

We clean it — completely. Our team removes all malware, closes the vulnerability that allowed the breach, restores clean files from backup, and hardens your site against future attacks. This is included in your plan.

Yes. We run daily malware scans that check every file on your site against known threat signatures. If we detect anything suspicious, we investigate and clean it immediately.

Absolutely. We limit login attempts, block known malicious IPs, enforce strong passwords, and can implement two-factor authentication. Automated attacks are stopped before they start.

Every update is tested on a staging environment first. We verify compatibility, check for conflicts, and only push to production when everything passes. If an update causes an issue, we roll back immediately.

SSL certificates, web application firewall, malware scanning and removal, login protection, bot management, and 24/7 monitoring. Daily security scans with instant response to any threat.

We optimize at every layer: server-level caching, database optimization, image compression, lazy loading, CDN integration, and code minification. The result is a site that loads in under 2 seconds.

Yes. Every site includes Cloudflare CDN integration at no extra cost. Your content is cached on servers worldwide, so visitors get fast load times no matter where they are.

Yes. We compress and optimize images without visible quality loss, convert to modern formats like WebP where supported, and implement lazy loading so images only load when needed.

We focus on all three Core Web Vitals: LCP (fast content loading), FID (quick interactivity), and CLS (stable layouts). This improves both user experience and your Google search rankings.

Most support requests receive a response within 15-30 minutes during business hours. Our average response time is under 20 minutes — not hours or days like typical hosting companies. For critical issues, we often respond within minutes.

Our support covers everything WordPress: plugin conflicts, theme issues, content updates, configuration questions, performance troubleshooting, security concerns, and general WordPress guidance. We handle the technical work so you can focus on your business.

You can reach us via email at [email protected] or through your client portal. We don’t use chatbots or automated responses — every message goes directly to a WordPress expert on our U.S.-based team who knows your site.

Support hours cover troubleshooting, maintenance questions, and technical assistance — this is included unlimited with every plan. Design/content hours (included in SPF 50+) are for proactive work: updating page layouts, adding new content, making design tweaks, or implementing new features. Think of support as reactive help, and design hours as proactive improvements.

Content updates, page edits, design changes, plugin configuration, troubleshooting, and guidance. If it’s related to your WordPress site, it’s covered. Time is tracked in 15-minute increments.

Sign up, and we’ll migrate your site and provide full service for 60 days. If you’re not completely satisfied, we refund 100% and move your site back for free.

Yes. We copy your site to our platform, clean it up, optimize it, and verify everything works. Usually under 4 hours, zero downtime, completely free.

Content updates, page edits, design changes, plugin configuration, troubleshooting, and guidance. If it’s related to your WordPress site, it’s covered.

Yes, you can change plans at any time. Upgrades take effect immediately and downgrades apply at the next billing cycle.

Yes. We manage WooCommerce stores with the same hosting, maintenance, and support included in every plan.

Shared hosting gives you a server. We give you a team. Hosting, maintenance, security, backups, updates, and expert support are all included — no surprise invoices, no third-party plugins to manage yourself.

Yes, we fully support WooCommerce Subscriptions along with other popular subscription plugins. Our hosting is optimized for subscription-based stores with features like reliable cron job execution, database optimization for recurring payments, and monitoring for failed renewal attempts.

Absolutely. We handle the entire migration process: products, orders, customers, subscriptions, and all your settings. Our team tests everything on a staging environment before going live, ensuring zero downtime and no lost data. Migration is included free with every plan.

Yes, plugin conflicts are one of the most common WooCommerce issues we resolve. Our team has deep experience with the WooCommerce ecosystem — we know which plugins play well together and how to troubleshoot conflicts without breaking your store.

Our hosting infrastructure meets PCI DSS requirements for ecommerce sites. We use SSL encryption, secure server configurations, and regular security monitoring. However, full PCI compliance also depends on your payment gateway (like Stripe or PayPal) and how you handle customer data. We can guide you through the requirements.

Flat monthly per-site pricing. Volume discounts available for agencies managing multiple client sites. Contact us for custom partnership pricing.

Never. We handle hosting and support only. Any design, development, or strategy requests from your clients are referred back to you. That is the partnership.

Yes. We can operate completely behind the scenes under your brand. That said, most of our agency partners prefer to introduce us as their hosting team — it builds trust with their clients.

We migrate each site individually at no charge. For agencies with large portfolios, we create a migration schedule that minimizes disruption. Most sites take under 4 hours each.

The same expert WordPress support every Sunny HQ customer gets — fast response times, U.S.-based team, and people who actually know WordPress. Your clients can contact us directly or route through your team.

Enterprise plans are custom. Pricing is based on your traffic volume, number of sites, support requirements, and infrastructure needs. Contact us for a tailored proposal.

Yes. Enterprise partnerships include guaranteed response times and uptime commitments documented in a service level agreement.

Yes. We can migrate your sites to our platform or manage them on your existing infrastructure, depending on what makes sense for your organization.

We start with a discovery call to understand your sites, traffic, and requirements. From there we build a migration and management plan, execute the transition, and assign your dedicated account team.

No — while we specialize in WooCommerce and ecommerce hosting, we manage WordPress sites of all types: service businesses, membership sites, course platforms, blogs, corporate sites, and more. Our expertise in ecommerce simply means we understand high-stakes hosting where performance directly impacts revenue.

The industries listed are examples of verticals we’ve worked with extensively. We host stores and sites across dozens of other industries not shown here. If you run a WordPress or WooCommerce site that needs reliable, managed hosting — we can help. Reach out and tell us about your business.

Yes, we fully support WooCommerce Subscriptions and other subscription/membership plugins. Our hosting is optimized for subscription businesses with reliable cron execution, database tuning for recurring payments, and monitoring for failed renewals. Many of the industries we serve — coffee subscriptions, supplements, beauty boxes — rely heavily on subscriptions.

Absolutely. We’ve hosted product drops, flash sales, and viral launches that generated massive traffic spikes. Our infrastructure scales to handle traffic surges, and we can work with you ahead of major launches to ensure your site stays fast and stable. No crashed checkouts, no lost sales.

Complete the application form on this page with your organization’s details, including your 501(c)(3) status, years in operation, number of individuals served, and annual operating budget. Our team reviews applications within 5 business days and will reach out with next steps.

Qualifying nonprofits receive the same enterprise-grade service our business customers get: managed WordPress hosting, daily backups, security monitoring, SSL certificates, CDN, plugin and core updates, and access to our expert support team. The specific discount level depends on your organization’s size and needs.

We review each application individually. If you don’t meet every criterion but believe your organization would be a good fit, apply anyway and explain your situation. We’re committed to supporting organizations doing meaningful work in their communities, and we’ll work with you to find a solution.

Yes. Fitment databases create heavy database loads with complex queries. Our infrastructure is optimized for the filtering and search patterns that auto parts stores depend on.

We support all WooCommerce shipping plugins including those that handle freight quotes, hazmat classifications, and oversized item rules. Your shipping logic works reliably every time.

Yes. We support MAP pricing plugins and promotional compliance tools. Your minimum advertised price rules work correctly across your entire catalog.

High-SKU catalogs with complex variations are our specialty. Our database optimization keeps your 10,000+ part catalog fast and filterable.

Absolutely. Auto parts search involves complex fitment matching and filtering. We optimize database queries and indexing to keep search results fast.

Most hosts are either too generic or too technical. Sunny HQ offers fully managed WordPress and WooCommerce hosting with real human support, performance tuning, plugin management, and security — all included in every plan. We handle everything so you can focus on running your business, not troubleshooting server issues.

A 1-second delay in page load can reduce conversions by up to 20%. For beauty brands with high-value products and image-heavy pages, speed directly impacts revenue and Google rankings. Our infrastructure is optimized specifically for WooCommerce product pages, ensuring fast load times even with large catalogs and high-resolution imagery.

Yes. We host multiple beauty brands running WooCommerce Subscriptions with recurring orders, customizable boxes, and complex shipping schedules. We optimize the database and server configuration specifically for subscription stability, ensuring renewals process reliably without timeout errors or failed charges.

Yes. We handle the full migration for free — including setup, optimization, plugin conflict checks, and rollback protection. Most migrations are completed in under 4 hours with zero downtime. Your customers won't notice a thing except that your site is faster.

We work with multiple high-end skincare, wellness, and beauty ecommerce brands who rely on WooCommerce. We understand the unique challenges of visual-heavy catalogs, subscription models, influencer traffic spikes, and seasonal sales rushes. Our infrastructure and support team are equipped to handle these demands.

Absolutely. Our infrastructure handles complex cart configurations reliably — whether customers are buying coaching access, physical workbooks, and subscription add-ons in a single order.

Our infrastructure auto-scales during high-traffic events. When your launch email goes out and hundreds of buyers hit checkout simultaneously, your site stays fast and stable.

Yes. We work with all major membership and content protection plugins including MemberPress, Restrict Content Pro, and WooCommerce Memberships. Drip content and access restrictions work reliably.

We support all major payment gateways including Stripe, PayPal, Square, and Authorize.net. Our infrastructure is optimized for reliable payment processing during high-volume checkout periods.

Yes. Fast landing pages are critical for conversions. We optimize your entire site including sales pages, and our team can help identify specific bottlenecks affecting your conversion rates.

We test WooCommerce Subscriptions and other recurring billing plugins before every update. When conflicts arise, our team resolves them directly — you never have to troubleshoot plugin compatibility yourself.

Yes. Our infrastructure auto-scales during high-traffic events like monthly roast releases or seasonal promotions. Your checkout stays fast even when hundreds of subscribers hit your site at once.

We support all major WooCommerce shipping plugins including ShipStation, Shippo, and carrier-specific integrations. Temperature-sensitive shipping rules and delivery date restrictions work seamlessly on our platform.

Failed renewals are usually caused by expired cards or gateway timeouts. We ensure your payment gateway connections are optimized and your retry logic works correctly. When issues occur, we help diagnose and fix them fast.

We monitor your site proactively during peak seasons. Before major holidays, we review your infrastructure and ensure you have headroom for traffic surges. No surprise slowdowns during your busiest sales periods.

Absolutely. We work with all major membership plugins including MemberPress, Restrict Content Pro, and WooCommerce Memberships. Content protection and drip access work reliably on our platform.

Security is built into our infrastructure with firewalls, malware scanning, and proactive monitoring. If anything does happen, we have daily backups and our team handles cleanup and recovery.

We support all major WordPress LMS plugins including LearnDash, LifterLMS, Tutor LMS, and LearnPress. Our team knows the specific performance requirements and common issues with each platform.

Yes. Course launches often generate massive traffic spikes when your email list hits checkout simultaneously. Our infrastructure auto-scales to handle launch traffic without slowdowns or crashes.

We recommend hosting videos on dedicated platforms like Vimeo or Wistia for best performance. Your WordPress site handles authentication and drip access while videos stream from optimized CDNs.

Yes. We optimize stores with custom text fields, image uploads, color pickers, and other personalization options at checkout. Our server configuration handles the additional database load these features create.

Our infrastructure auto-scales for sudden traffic from limited drops, influencer posts, and social media campaigns. Your store stays fast and checkout stays stable during your biggest launches.

We host stores running Printful, Printify, ShipStation, and other fulfillment integrations. We optimize the API connections and server configuration to keep sync reliable and order processing fast.

Our image optimization pipeline compresses and serves images through a global CDN. Your lookbook pages load fast without sacrificing visual quality.

Yes. We optimize WooCommerce stores with complex personalization options including custom text fields, image uploads, color pickers, and font selectors. Our server configuration handles the additional database load these features create.

Our infrastructure auto-scales to handle sudden traffic increases. Whether it is a viral pin on Pinterest or peak wedding season, your store stays fast and your checkout stays stable.

We host stores using various proof approval plugins and custom workflows. Our team ensures these integrations run smoothly and that file uploads and image rendering perform well under load.

Yes. We handle the full migration for free including product catalog, customer data, order history, and all customization fields. Usually completed within 4 hours with zero downtime.

We specialize in WooCommerce Subscriptions. Your refill orders process reliably every cycle, with optimized retry logic for failed payments and proactive monitoring of renewal processes.

Yes. Eco-friendly cleaning brands often sell starter kits, refill bundles, and mix-and-match options. Our infrastructure handles complex bundle logic accurately in every order.

Absolutely. Detailed ingredient pages with certifications and disclosures are important for eco-conscious brands. We ensure these content-heavy pages load quickly and display correctly.

Speed matters for conversions. Our CDN, caching, and optimization ensure your sustainable brand loads quickly — building trust with environmentally-conscious customers who expect quality.

Yes. Our team understands subscription commerce deeply. When refill orders have issues, we diagnose and fix the problem — not just tell you to contact the plugin developer.

We host stores using freight shipping plugins and custom shipping calculators for heavy tack, equipment, and ranch supplies. We ensure those integrations run reliably on our platform.

Absolutely. Our PCI-compliant infrastructure with SSL, encrypted transactions, and fraud protection is built for high-ticket purchases. Saddles, equipment, and premium goods need bulletproof checkout security.

Yes. We optimize stores with complex variant structures for sizing by breed, discipline, and equipment type. Our database tuning keeps product filtering and checkout fast.

Our infrastructure auto-scales for seasonal peaks like show season, rodeo season, and holiday gifting. Your store stays fast during your busiest months.

We handle the full transition. Your product catalog, images, and descriptions are migrated to a new WooCommerce store on our platform. We set up your hosting, configure your store, optimize for speed, and test everything before going live. Most migrations are complete within 48 hours.

Moving from Etsy to your own domain is actually an SEO advantage long-term. You own the domain authority, control your metadata, and build lasting search equity. We help set up proper redirects and SEO structure from day one.

Etsy charges listing fees, transaction fees, payment processing fees, and advertising fees that add up fast. With your own WooCommerce store on Sunny HQ, you pay a flat monthly hosting fee with no per-transaction charges beyond standard payment processing.

Yes. We host stores running Printful, Printify, Gooten, and other print-on-demand services. We optimize the API connections and server configuration to keep sync reliable and order processing fast.

Yes. Our infrastructure auto-scales to handle sudden traffic from flash sales, preorder launches, and new product drops. Your store stays fast and your checkout stays stable during your biggest moments.

We host stores with thousands of SKUs across multiple editions, expansions, and accessories. Our database optimization keeps filtering and search fast even with complex inventory and backorder tracking.

We support WooCommerce configurations that enforce MAP-safe promotional pricing. Our team can help ensure your pricing rules work correctly across sales, bundles, and promotional campaigns.

Yes. We handle the full migration for free including your product catalog, customer data, order history, and all variant configurations. Usually completed within 4 hours with zero downtime.

Our infrastructure includes PCI-compliant checkout, SSL encryption, fraud protection tools, and secure payment gateway connections. Your customers' payment data stays protected at every step.

Yes. Luxury items often require serial number tracking for warranty, authenticity, and insurance purposes. WooCommerce inventory plugins that handle serialization work reliably on our platform.

We support all WooCommerce shipping plugins including those that handle insurance requirements, signature confirmation, and specialized carrier integrations for high-value shipments.

Jewelry requires stunning photography with zoom capability. Our CDN, image optimization, and caching ensure your high-resolution product images load quickly without sacrificing visual quality.

Yes. Reviews, certifications, guarantees, and security badges are critical for luxury conversions. These integrations work seamlessly on our infrastructure.

Everything related to running a WordPress site: hosting, updates, security, performance optimization, backups, uptime monitoring, and expert support. We handle the complete technical stack so you can focus on your business.

50% of support requests are fully resolved within 1 hour. 90% within 2 hours. These are resolution times, not acknowledgment times. When we say resolved, we mean the issue is fixed.

Every update — core, plugins, and themes — is tested on a staging environment before deployment. We check for compatibility, visual regressions, and performance impacts. Only verified updates reach your production site. If an update causes issues, we roll back immediately.

Yes. WooCommerce support is included in every plan. We manage WooCommerce sites across all industries, from small shops to high-volume stores. No premium tier required for e-commerce support.

Our SPF 25 plan works with sites on any host. For SPF 50 and above, hosting is included on our platform. We recommend our hosting because it gives us full control to optimize and protect your site, but it is not required for the entry plan.

Every update is tested on a staging environment first. We verify compatibility, check for conflicts, and only push to production when everything passes. If an update causes an issue, we roll back immediately.

50% of support requests are resolved within 1 hour. 90% within 2 hours. You work with U.S.-based WordPress experts who understand ecommerce.

Yes. We host multiple grooming brands running WooCommerce Subscriptions with recurring orders, customizable kits, and flexible shipping schedules. We optimize the database and server specifically for subscription stability.

Absolutely. We optimize stores with large variant matrices across scent, size, and kit configurations. Our database tuning keeps add-to-cart and checkout fast regardless of variant complexity.

We host stores that ship aerosol and hazmat-classified grooming products. While shipping compliance is managed through your shipping provider and plugins, we ensure those integrations run reliably on our platform.

Yes. We copy your site to our platform, clean it up, optimize it, and verify everything works. Usually under 4 hours, zero downtime, completely free.

We support MAP pricing plugins and promotional compliance tools. Your pricing rules and promotional restrictions work correctly across your entire catalog.

Outdoor gear requires high-quality product photography. Our CDN and image optimization ensure your detailed product images load quickly without sacrificing visual quality.

Yes. Outdoor gear stores often have hundreds of products with multiple size, color, and kit variations. Our database optimization keeps your store fast even with complex product structures and filtering.

We support all WooCommerce shipping plugins that handle restricted items, hazmat classifications, and state-specific shipping rules. Your compliance workflows work reliably on our infrastructure.

Absolutely. Our infrastructure auto-scales during high-traffic periods. Whether it's hunting season, Black Friday, or a flash sale, your checkout stays fast and stable.

Yes. We host pet supply stores running WooCommerce Subscriptions with recurring food and supply orders. Our infrastructure keeps renewal processing stable and checkout fast for repeat customers.

We optimize stores with complex variant matrices across species, breed size, flavor, and weight. Database tuning keeps filtering and search fast even with thousands of SKUs.

We host stores using ShipStation, ShippingEasy, and other shipping plugins that calculate DIM-weight rates. We ensure those integrations run reliably and accurately on our platform.

Yes. Full migration is free. We move your entire product catalog, customer accounts, subscription configurations, and order history. Usually completed within 4 hours.

Sign up, and we’ll migrate your site and provide full service for 60 days. If you’re not completely satisfied, we refund 100% and move your site back for free.

Content updates, page edits, design changes, plugin configuration, troubleshooting, and guidance. If it’s related to your WordPress site, it’s covered. Time is tracked in 15-minute increments.

Yes. Change your plan at any time. Upgrades take effect immediately. Downgrades start at the next billing cycle. No penalties.

Yes, completely free with no strings attached. We built the Speed Audit tool to help WordPress site owners understand their performance issues—whether they become Sunny HQ customers or not.

The audit analyzes your Core Web Vitals (LCP, FID, CLS), server response time, caching effectiveness, image optimization, JavaScript/CSS delivery, and mobile performance. You get a detailed score with specific recommendations.

You can audit any publicly accessible WordPress website—yours, a competitor's, or a site you're considering purchasing. Just enter the URL and we'll analyze it.

A low score means your site has significant performance issues that are likely hurting your SEO rankings and conversion rates. The audit report shows you exactly what to fix, or we can handle it for you with our Speed Optimization service.

Yes. Every Sunny HQ hosting plan includes performance optimization. We'll implement the audit's recommendations during migration: image optimization, caching, CDN setup, database tuning, and code optimization. Most sites see 2-3x speed improvements.

Yes. We host wellness brands running subscription boxes with customizable product selections, recurring billing, and flexible shipping. Our infrastructure keeps renewals stable and checkout smooth.

Our performance optimization handles image-heavy, content-rich product pages without slowing down your store. Crystals, herbs, and oils often need detailed descriptions and multiple images per product. We keep those pages fast.

We host stores running MemberPress, BuddyBoss, and other membership and community plugins alongside WooCommerce. We optimize the server configuration to handle both ecommerce and community features.

Yes. Full migration is free. We move your product catalog, customer data, subscription configurations, and order history. Usually completed within 4 hours with zero downtime.

We specialize in WooCommerce Subscriptions and recurring billing. We monitor renewal processes, optimize payment gateway connections, and ensure subscription orders process reliably every cycle.

Yes. Supplement brands often have hundreds of products with size variants, flavor options, and bundle configurations. Our database optimization keeps your store fast even with complex product structures.

We support all WooCommerce compliance plugins including age gates, shipping restrictions, and disclaimer requirements. Your regulatory workflows work reliably on our infrastructure.

Complex shipping with dimensional weight calculations works smoothly. We support ShipStation, Shippo, and carrier API integrations that supplement businesses depend on for accurate shipping costs.

Supplement customers reorder frequently. We optimize for fast repeat purchases with saved payment methods, address autocomplete, and streamlined checkout flows that reduce friction.