Every Sunny HQ plan includes expert WordPress support from a U.S.-based team that knows your site inside and out.
Not a ticket queue — a team that knows your name and your site.
Email support with response times averaging under 20 minutes. When you need help, you get it fast.
Help with content updates, plugin issues, troubleshooting, and configuration. We handle the technical details.
Not sure the best approach? We provide guidance on WordPress best practices, security, and performance.
Our team learns your site, your plugins, and your preferences. No explaining your setup every time.
Site feeling slow? We diagnose the cause and implement fixes. Speed is part of our DNA. Wondering where your site stands? Get a free performance report in 30 seconds.
Concerned about a security issue? We investigate, explain, and resolve — no panic required.
Typical hosting support: Tier 1 scripts, long wait times, no WordPress knowledge. They restart the server and hope for the best.
Sunny HQ support: WordPress-specialized team with context about your specific site. Fast responses, proactive monitoring, and experts who actually solve problems instead of escalating them.
We don’t just host your site — we know your site. That means faster resolutions and fewer repeat issues.
Plus additional design and content hours as you move up.
Expert WordPress support included. Fast response times for troubleshooting, questions, and technical assistance.
Everything in SPF 25 plus 1 hour/month of design and content support. Need a page updated or a tweak made? We’ve got you.
Everything in SPF 50 plus 2 hours/month of design work and SEO monitoring. Ideal for growing businesses.
4 hours/month of design work, priority support queue, and a strategic account manager. For businesses that need the most attention.
Start getting real help from real WordPress experts.
"Their response time is incredible. Any issue we've had was resolved within hours, not days. That kind of reliability is rare."
"We moved from a big-box hosting provider and the difference was immediate. Faster site, better support, and someone who actually knows WordPress."
"Working with Sunny HQ has been transformational for our online presence. They handle everything so we can focus on our mission."
Every Sunny HQ plan includes enterprise hosting, maintenance, security, and expert support. No add-ons required.
Free migration. 60-day money-back guarantee.
Most support requests receive a response within 15-30 minutes during business hours. Our average response time is under 20 minutes — not hours or days like typical hosting companies. For critical issues, we often respond within minutes.
Our support covers everything WordPress: plugin conflicts, theme issues, content updates, configuration questions, performance troubleshooting, security concerns, and general WordPress guidance. We handle the technical work so you can focus on your business.
You can reach us via email at [email protected] or through your client portal. We don’t use chatbots or automated responses — every message goes directly to a WordPress expert on our U.S.-based team who knows your site.
Support hours cover troubleshooting, maintenance questions, and technical assistance — this is included unlimited with every plan. Design/content hours (included in SPF 50+) are for proactive work: updating page layouts, adding new content, making design tweaks, or implementing new features. Think of support as reactive help, and design hours as proactive improvements.
Content updates, page edits, design changes, plugin configuration, troubleshooting, and guidance. If it’s related to your WordPress site, it’s covered. Time is tracked in 15-minute increments.